9.  How can nurses assist with unexpected emergency calls and walk-ins?

To maximise efficiency and manage workload, it is recommended that a nurse make and manage appointments for nurse consultations using the practice appointment schedule or booking system. This enables a nurse to plan their workload to meet patient and practice needs.

A practice policy on the management of unexpected emergencies and enquiries will support all practice staff to follow a prepared, documented and workable procedure. This ensures appropriate access for patients, management of workload, and risk management for your practice.